March 2007
The Mission:Make Compliance Sexy
Attending Pilgrim Software’s User Conference this week, on the shores of the emerald-green and blue Gulf of Mexico at the Don Cesar Hotel (a classic pink lady of a hotel build in the 1920s) I just can’t get over the ironies, the paradoxes of what compliance, in my mind, has represented and what is going on here. In my mind, compliance, the use of audits, and all that goes with tracking non-conformance conjures up images of stern and sober folk who revel in sameness and predictability. They want the world, I thought, predictable and pure in cause and effect. I was prepared for many, many acronym drive-bys. None came.
Paradox of paradoxes, this user conference made compliance sexy tonight at a major blow-out of a Pirate Party that looked more a toga party. And the presentations weren’t bad either during the day. Linking how to measure compliance through dashboards – the ability to show in real-time how compliance is making a difference with customers – was analytical sexiness as well.
The bottom line of all this was that compliance’s new face is all about taking customers’ requirements and expectations to the heart of what Quality Management and Quality Control Departments do. The best paradox of all was the impatience many quality management professionals have with being even more aligned to their customers’ measurements and not their own.
Posted by Louis Columbus on March 5, 2007 at 11:01 PM in Business Transformation | Permalink
