06/25/2016

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Research Project Sphere Sandra GmbH developed a contemporary understanding of data protection at the customer relationship management (CRM) with expert network. Consortium opens project for more case study partner. Landau, April 2013. The project funded by the Federal Ministry of education and research (BMBF) it turns to the task of developing a Datenschutzkomponentefur social CRM infrastructure. The University of Leipzig with the researchers of Olaf Reinhold and Prof. Dr. Rainer Alt, who cooperate for several years as selected scientific partners with Sandra GmbH is involved in project in addition to the independent Centre for data protection, Kiel. The first milestone of the project sphere: Shielding privacy within CRM is now achieved, so that can be extended to work with case studies. For this purpose, the Consortium is looking currently interested companies who make available their CRM structures to take advantage of the results of the team as a case study partner. Interdisciplinary Exchange brings knowledge, currently the Sandra GmbH is located with its partners on the HomeStretch of the first phase of the project, where the respective experts each explained the workings of social CRM systems or legal bases, discuss and make understandable on the basis of case studies. The parties define clues together, to bring together social CRM and data protection and to develop an integrated request structure for the project sphere. The aim is the development of a rough concept that pretends the next steps of the software development. Working with case studies is reflected in the implementation of legislation particularly useful. Sphere controls carried out CRM processes from company automated compliant data protection. The interdisciplinary exchange of ideas in the Consortium is designed as a fruitful: in our view we feel confirmed that data protection long before the use of social starts media data. Reflections must be already in the...